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BoldMiss’s 3 days returns and exchange policy gives you an option to return or exchange items purchased on BoldMiss for any reason within 3 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately
How do I place an exchange request on BoldMiss?
If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same
If you wish to return another product from a single order at a later date, still within the 3 days return policy, we will accept your return but we will not arrange a reverse pick-up for the second time. The subsequent returns for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form
Currently, we pick up products only from a list of PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site. Please note the following salient points -
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care
For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to firstname.lastname@example.org and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.
Generally, our courier partner delivers the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to mail us on email@example.com within 48 hours of the delivery intimation from our end. We shall arrange a proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
** Any complaint raised after 48 hours of receiving the delivery intimation may not be considered
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